Business Breakfast | The Customer Journey

Join us on 1 September for our Building Business Resilience Breakfast – the Customer Journey.  Customer service is about an ability to build relationships, make connections and build trust. But is building this connection even possible in today’s world? Absolutely, and this highly interactive breakfast session will give you the right tools! Through shared stories, laughter and learning, you will leave this session, with a fresh approach and a renewed energy to build those customer connections.

Book your place today and join us at the Manly Harbour Boat Club for this interactive hands on morning with our guest speaker Velia Nicholls from Courage to Speak and MC Carlee Hay.

About Velia Nicholls:

If you think the name is different .... meet the woman!  Velia Nicolls is one of the most entertaining speakers and MCs you will ever meet. She is real! She makes an immediate and lasting impression. Velia is an excellent communicator. She uses her experience and down-to-earth style in presentations to challenge leaders to improve their communication and people management practices. Velia provides practical and proven solutions that make a difference. She expertly combines laughter and learning to gain audience participation and connect with people of all ages. Audiences respond to her honesty and openness. They love her stories because they can relate. Velia was specifically selected as one of an elite group of highly skilled facilitators to drive the 

innovative Change Management Program for QANTAS in 2016. CEO, Alan Joyce attributes the successful turnaround of QANTAS to this program.

About Carlee Hay:

A fundraising and event management professional, Carlee has helped raise millions of dollars for social justice causes including domestic violence, poverty, homelessness, and disability. An Ambassador for the Lord Mayor’s Charitable Trust, Carlee has always been passionate about supporting local and grassroot charities. Having worked in the profit-for-purpose field for the past 15 years, she has now taken a leap of faith and has stepped away to follow a completely different passion and is now a marriage celebrant – bringing loved up couples together! Living in the Sunshine Coast Hinterland life is still busy as a wife, a mother, a carer, a small business owner and volunteering work for select charities.

About the Business Breakfast Series:

Manly Harbour Village Chamber of Commerce hosting their quarterly Business Breakfast events around Building Business Resilience and Beyond.  These events provide you with the necessary business tools and strategies to enhance your business skills and knowledge to improve your business performance. This includes interactive workshops, inspirational speakers as well as the opportunity to network with like minded owners, traders and business community.

About the Venue:

Manly Harbour Boat Club invites you to experience their breath-taking views, delicious modern cuisine and fun atmosphere. Take a break in our beautifully refurbished Main Bar and Bistro, or reach new heights with The Rooftop Bar.   The dedicated function spaces downstairs via the ‘The Stradbroke Rooms’ can cater to bookings large and small. Manly Harbour Boat Club prides itself on offering a new way of hosting corporate events, with sweeping views of the Moreton Bay and world-class marina.